RETURNS & REFUNDS

We strive to ensure you are completely satisfied with your purchase. 
If you are not entirely happy with your order, we offer a 7-day return policy from the date you receive your item.

ELIGIBILITY FOR RETURNS

To be eligible for a return:
 • The item must be in original condition, unused, and in the original packaging.
 • All tags, labels, and accessories (if any) must remain intact.
 • You must provide proof of purchase (e.g., order confirmation email or receipt).

HOW TO INITIATE A RETURN 

Please email us at <staylockin.uk@gmail.com> within 7 days of receiving your item. Include:
 • Your order number
 • The item(s) you wish to return
 • The reason for return

Our team will guide you through the next steps, including return shipping instructions.

RETURN SHIPPING
 • Customers are responsible for return shipping costs unless the item is defective or incorrect.
 • We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.

REFUNDS

Once we receive and inspect the returned item:
 • If approved, a refund will be issued to your original payment method.
 • Please allow 5–10 business days for the refund to be processed.

NON-RETURNABLE ITEM

 • Items returned in a used, damaged, or altered condition will not be accepted.
 • Sale or promotional items may not be eligible for returns (if applicable).